FAQs

Our team of customer service representatives is standing by to assist customers every step of the way – from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by sending an email to info@jaceonline.com and include your order number, we will reply to you within 24 hours.

In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items.

Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center.

Our team of customer service representatives is standing by to assist customers every step of the way – from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by sending an email to info@jaceonline.com and include your order number, we will reply to you within 24 hours.

In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items.

Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center.